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Family Liaison Service

In response to the coronavirus outbreak, to help us maintain social distancing and reduce the risk to our staff and patients, we made the difficult decision to restrict visiting across the Trust.

 

We know that staying in touch with loved ones is really important during a hospital stay, so to help patients and their families keep in touch, we have launched a new Family Liaison Service which is available across all of our hospital sites.

 

The Family Liaison Service can:

  • Relay personal messages to and from patients who are staying wards
  • Arrange virtual visiting with a video call to family
  • Receive essential items for patients

Please be aware that all medical information will continue to be shared with the patient’s recorded next of kin by the ward staff.

 

Send a message to your loved one:

Simply download a template, add your message and/or a photo, and email it to: rde-tr.pals@nhs.net with the patient name and ward.

 

Alternatively, call: 01392 402093 and leave the message you’d like shared with your love one.

 

Virtual Visits:

If your loved one does not have a smartphone, it is sometimes possible for us to arrange a virtual visit. To see if you can use this service, please contact the team Monday-Friday, 9.30-4.30pm on:

  • Wonford: 01392 402093, or email rde-tr.pals@nhs.net
  • Exmouth: 01395 279684
  • Sidmouth: 01395 512482
  • Tiverton: 01884 235400

We will do all we can to maintain your privacy during a virtual visit, however if your loved one requires a member of staff to support them to use the technology please be aware that there is a chance that they can hear your conversation. We will let you know if this is the case.

 

Dropping off property

There may be occasions when a patient requires essential items to be brought in. Please ensure these essential items are kept to an absolute minimum as everything needs to be cleaned regularly.

 

Please note that valuable items (including jewelry, watches and money) should not be brought in. This is due to us not always being able to securely store valuables for patients.

 

All essential items should be bought in a plastic bag which is clearly labelled with the patients name and ward.

 

For Wonford, the drop off point is situated in the PALS office in the Main Entrance and is available:

  • Monday to Friday: 9.30am-4.30pm
  • Saturday to Sunday: 11am – 2pm*

*Please note that on Friday 8th May and Monday 25th May, our drop off services will run 11am-2pm.

 

For the community hospitals, please contact the relevant hospital prior to dropping off any patient property on:

  • Exmouth: 01395 279684
  • Sidmouth: 01395 512482
  • Tiverton: 01884 235400

 

Added 7 May 2020

Call 111 when its less than urgent