News - Royal Devon & Exeter Chairman’s Awards 2011

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Royal Devon & Exeter Chairman’s Awards 2011


The Royal Devon & Exeter celebrated the achievements and star qualities of their staff at a special annual awards event on Wednesday 25 January 2012

The Chairman’s Awards gives RD&E staff an opportunity to nominate colleagues they believe go ‘above and beyond’ what is expected of them for this formal recognition.

Trust Chairman Angela Ballatti said: “Each year we are impressed by the calibre of individuals and teams nominated for an award. They are inspiring role models who consistently work to a high standard but want to improve our services and quality of patient care further. It is evident that colleagues recognise and appreciate working alongside people with this commitment and enthusiasm right across the organisation. We are very proud of them.”



Chairmans Award Winners

Certificates with vouchers or engraved glassware were presented to the winners.

Individual award winners:

Georgie Adams, Matron, Acute Medical Unit (AMU)

Georgie became Matron on AMU about five years ago, having worked in the Trust for many years prior to that.  She has been very successful in driving through transition and change in the department with enthusiasm, innovation, and leadership skills. She heads up a large team of staff and takes time to get to know them individually and encourages them take on new things to develop and thrive. She is described as being ‘an inspiration’ to others and staff colleagues feel that her dedication and outstanding leadership deserve to be highlighted and praised.

Paul Bowler, Supervisor, Portering Department

Paul has worked for the portering department since 1983 and with his wealth of knowledge and experience is a familiar face across the hospital, with many departments requesting his care and support on a daily basis.    He is totally reliable and always provides an excellent service. Paul is a vital member of the team, colleagues referring to him for friendly advice, support or counsel which he willingly gives at any time of the day.He is happy to give extra time and can always be relied upon, even at short notice when additional support and cover is required. By way of this nomination, Paul’s colleagues want to show how much they respect him both as a friend and colleague.


Bridget Cann, Lead Nurse for Bowel Cancer Screening

Bridget has been successful in winning this award in recognition of the key part she has played in developing and implementing the business plans for the Bowel Cancer Screening service in the RD&E. Her leadership skills, high standards, and friendly approachable manner all contributed to how this service was set up and currently runs.  She brings to the service, organisation, efficiency and common sense. Her professionalism and understanding of the service makes everyone else’s job easier and more enjoyable. Her desire to do the very best for her patients is commendable and her inspirational qualities are deservedly praised.

Vivienne Drew, Nursing Assistant, Kenn & Bovey Ward

Vivienne is described by colleagues as being ‘the single most warm-hearted, loving, caring person’ that colleagues on the ward have ever worked alongside. She has the biggest smile, is ready to care and assist her patients even in the most extremely challenging and difficult times. She is able to cope with a very busy workload, sometimes dealing with aggressive patients, or demanding situations. She never complains, never shows her frustrations, and is always professional and calm.  Her wonderful bright personality shines, she is a supportive member of a very hard working team, and willingly goes the ‘extra mile’ by missing breaks or staying late should a patient need her support.  She is an asset to the team and her colleagues would be lost without her.

Tricia Greenslade, Ward Sister, Knapp Ward

Tricia moved to Knapp Ward as Ward Sister, and in doing so was hugely instrumental in enabling Knapp Ward to achieve ‘gold’ status in its nursing quality audit as well as achieving the introduction of the enhanced recovery process on the ward. She shows total commitment to her staff and patients, giving her time and experience in a quiet but professional way.She is an invaluable member of staff, with a nursing career of 40 years, which is an amazing achievement.She remains motivated and truly dedicated to her profession, a shining example to others.  .


John Herbert, Linen Services manager

John is to be congratulated on his tireless hard work and contribution to ensuring that the Trust’s Linen Services department has successfully secured a large new contract within the south west. This is wonderful news for both the Trust in terms of income, and to the members of staff within the laundry itself in terms of the future service provision. John always ensures that deadlines are met; attention to detail is always given, with true commitment shown to any project or venture he undertakes. The RD&E Linen Services department is now ranked within the top three NHS laundries within the UK, which John has greatly contributed towards, through the excellent leadership skills and the vision and foresight he provides.


Gaynor Hitchcock, Governance Lead for Trauma, Orthopaedics, Critical Care & Rheumatology

Since joining the team in January 2010, Gaynor has transformed the Division’s approach to patient safety and quality. She has many accomplishments to her name, just to highlight a few: Gaynor played a major role in implementing the scheme “What went well, even better if” which was nominated as a finalist in the 2010 National Patient Safety Awards; she revolutionised the Directorate Governance Groups to ensure that meetings take place with effective leadership, preparation and meticulous follow up of agreed actions; she helps ensure the staff within the Division receive their PDRs; showing enthusiasm and tenacity with consultants to ensure they make appraisal and mandatory training a priority. Gaynor’s work ethic is described as ‘simply outstanding’ by her Divisional Manager. Her dedication and hard work is greatly praised and valued by the people she works with, leading to her successful Chairman’s Award nomination.


Matthew Kirby, Healthcare Assistant, Yeo Ward

Matthew, otherwise known as Matt to his work colleagues, is always hardworking and cheerful, and has contributed greatly to service improvements since becoming a Healthcare Assistant in 2008, completing his NVQ Level 3 in Care.  Matt continues to be motivated to learn and develop new skills and knowledge.  For the last 2 years, he has independently clerked patients in preparation for insertion of central lines for chemotherapy treatments.  He liaises with the patients and competently explains the procedure to them, preparing them with what to expect and the daily care requirements.He effectively links with the community nursing teams to ensure the ongoing care of the central line between treatments.  Matt has received very positive feedback from individuals and patients remember him long after conclusion of the treatment.His warm nature and sense of humour is greatly valued.

Sheila Mackie, Team Leader, CT/MRI Department/Medical Imaging

Sheila Mackie has been nominated by her team in recognition of her Radiographic career working for the RD&E Hospital.  She has shown true dedication, and her staff colleagues feel she should be congratulated. She currently heads up a large, diverse team of staff, many of whom are part-time workers with young families. She manages her team as a true professional, recognising the needs of the service but also recognising that staff members have external, individual family commitments, which she always endeavours to accommodate to the best of her ability. Her flexibility is greatly appreciated by all. She works unselfishly and quietly gives much more of herself than her contractual obligation requires. She has developed and runs a service that the Trust is proud and Sheila’s contribution is greatly praised.

Colin Stewart, Mortuary Manager

Colin is a long serving member of staff within the Trust, having spent over 30 years in its employment.  He frequently goes well beyond the call of duty, giving many unpaid hours to ensure the needs of the bereaved are met.  He is well known for his passion for his profession, which has gained him a reputation as a dedicated Mortuary manager both locally and nationally. During his time in the department he has overseen refurbishment of the viewing facilities on at least three  occasions and a major extension of the forensic facilities offered by the Trust.  He has worked tirelessly on these projects showing personal dedication to the task at hand. In 1997 Colin became the first trained technician in Exeter to provide the opportunity for cornea retrieval for the bereaved and he has continued to inspire current members of the Mortuary staff to carry on this service.    Throughout his career at the Trust, Colin has proved to be a determined, caring individual whose work is truly praised.

Ros Wade, Physiotherapy Manager, Physiotherapy Department

Ros has recently been appointed manager of the therapy department at the Trust, responsible for staff across three sites. The staff she so successfully line manages (approximately 120 therapists and administration staff), have put Ros forward for the Chairman’s Award, in recognition for the support she always provides and the help and guidance she offers whenever required.  She will always find the time in a very busy environment, to listen and talk through any problem, however small it may seem.  Her ‘open door’ attitude, innovative and forward looking approach and the way she works tirelessly to promote therapy within the hospital is praised.  She has dealt with enormous amounts of change in the department, facilitating the introduction of closer working between physiotherapists and occupational therapists as well as the introduction of generic therapists.  


Team awards were presented to:

Diabetes Research Network Team (DRN) working on Clinical Trials:

Lorraine Scaife is accepting the award on behalf of the Diabetes Research Network Team working on Clinical Trials. Rosemary Sowden, wished to nominate the team she line manages who work at the RD&E, seeing patients in a variety of settings including the Clinical Investigation Unit at the MacLeod Centre, as inpatients on the medical wards, in primary care settings and on home visits. 

In the last 12 months the Exeter network team have recruited more than 450 volunteers into research studies, the team working hard to create strong collaborative relationships with other partners in research internally and externally, expanding the range of research activity available to patients with diabetes. External research organisations have praised the work of the team and requested the sharing of good practice with other researchers.   

As well as supporting the Trust’s commitment to research, the team’s priority remains the care of the patient. Patients receive health education and frequently report that they feel empowered as a result of these interactions and able to communicate in an informed way with their GPs.       

The team are innovative in their approach and have succeeded in creating a large portfolio of research, recruiting patients into studies from diverse ethnic, socioeconomic backgrounds and from all ages ensuring that research is available to everyone.   The network team are praised for their achievements and overall success.

Trauma & Orthopaedics Ward Administration Team

Ken Moore is accepting the award on behalf of the Trauma and Orthopaedics Ward Administration Team, who have been nominated by their line manager, Tim Pithers, who describes them as ‘unsung heroes’ of the unit.  They provide a crucial service that keeps the wards running to their high standards. Ward clerks are pivotal to an effective ward environment and this team of 9 members of staff, constantly goes above and beyond expectations to ensure that ward nurses and other professionals are supported.

The team adopt a ‘can-do’, patient-centred attitude clearly demonstrated in the professional and enthusiastic way they go about their work. They are praised for the support they give, their motivation and innovative ideas for improving the service. They are an impressive team being extremely diligent in ensuring high quality data is collected at each hospital attendance, adhering strictly to compliance rates for discharge summary dispatch to GPs to ensure effective continuity of care for patients, and high quality case note retrieval and preparation for admissions.  


Note to editors:

Photographs of the award winners are available from the Trust Communications Service


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