Resize text Make the text bigger Make the text smaller

News - Cancer patients rate our care very highly

You are here: Home \ Trust \ News \ July - Dec 2012 \ Cancer patients rate our care highly


Cancer patients rate our care very highly


Cancer services at the Royal Devon & Exeter hospital have been rated very highly by adult patients in a national survey – with 89% of them describing their care as excellent or very good.

Cancer patients rate our care highly



The survey questions covered patient experience from the time they were referred by their GP to the RD&E for diagnostic tests, through their treatment, and aftercare. Aspects of their experience included how well they understood their results, pain control, side effect management, respect and dignity, communication with healthcare professionals and the quality of written information.


RD&E Clinical Director for Cancer Services Mr John Renninson said: “It is encouraging to see that the overwhelming majority our patients have had a positive experience of their cancer treatment when understandably they are going through a very difficult time. There are high levels of patient satisfaction in the survey with the different types of information they receive and we score highly for the support services available to them and their families through our excellent team of specialist nurses and local groups, especially FORCE charity.”


Lead nurse for cancer services Tina Grose said: “Investigations and treatment for cancer can be frightening and stressful for our patients and their families. It is our priority to ensure they know that we are with them every step of the way and it was particularly heartening that patients said in the survey that they had confidence in staff and felt they could discuss any concerns or worries with us.”

The detailed annual survey for the Department of Health was sent to 113,000 patients nationally and 1,314 RD&E patients. Seventy two per cent of RD&E patients completed and returned their survey answers. They received their treatment for cancer from the RD&E between September and November 2011. The results were published today (17 August 2012).


There were 160 acute hospital NHS trusts providing cancer services which took part in this survey conducted by Quality Health on behalf of the Department of Health. Adult patients who took part are aged over 16 years old. The cancer groups involved included breast, colorectal/lower gastrointestinal, lung, prostate, brain/central nervous system, gynaecological, haematological, head and neck, sarcoma, skin, upper gastrointestinal and urological.

The full survey report for the RD &E can be viewed at







Call 111 when its less than urgent