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Patients rate RD&E among best hospitals in the country


The 2010 NHS Inpatient Survey results present a positive picture of patient experience and quality of care at the Royal Devon & Exeter NHS Foundation Trust.

In one of the biggest surveys of the experience of NHS hospital patients the RD&E has improved on last year and is rated in the top 20 per cent nationally for a significant number of the measures.

Areas where the RD&E was rated highly by inpatients includes cleanliness, privacy and dignity, pain control, being informed about treatment, food and nutrition, having confidence in the doctors and nurses, and good hand hygiene of frontline staff. 

The Care Quality Commission (CQC) published today (Thursday 21 April) the results from the eighth national inpatient survey for 161 acute and specialist NHS hospital trusts in England.

Five hundred and twenty one RD&E inpatients completed the questionnaire about:

RD&E Director of Nursing and Patient Care Em Wilkinson-Brice said: "This report presents a very positive picture of patient care at the Royal Devon & Exeter hospital. We have maintained high standards over a wide range of measures. This is testament to the staff who work here.

"The Inpatient survey results confirm that whilst in our care patients feel well looked after at the RD&E. We want to maintain these high standards and over the coming year will focus on improving written information for patients about their medication and capturing more patient feedback. At the RD&E we have been developing new ways of gathering real time patient experience but on a modest scale so we need to look at how we can reach more of our patients during their hospital stay. We will continue to strive to get it right for each and every patient who uses our services. By listening and learning from patient experience we will continue to improve."

Further information about this survey is available on the CQC website


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