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CQC inspection visit report – elderly care wards at the RD&E


An unannounced Care Quality Commission inspection visit of two elderly care wards at the Royal Devon & Exeter hospital found essential standards of quality and safety were met for the dignity and nutrition of older patients.


During the visit to the RD&E Wonford hospital in April 2011, the CQC observed how patients were cared for on Bovey and Bolham Wards, checked records and talked with patients and 11 members of staff.


The CQC concluded that the Royal Devon & Exeter NHS Foundation Trust was compliant - that food and drink met the individual dietary needs of patients and that patients were treated with respect, involved in discussions about their care and treatment and they were able to influence how the service is run.


In its inspection findings report the CQC said: “We saw excellent care delivered by staff on both wards, staff were thoughtful, attentive and respectful to patients and call bells were responded to in a timely way. Staff spent sufficient time giving care.


“Staff have the necessary skills and experience to promote the wellbeing of patients in relation to maintaining dignity and respect. The individual needs of patients are taken in to account to plan their treatment and care in a dignified and respectful manner.


“Staff actively encourage and support patients to eat and drink and there is provision of nutritionally balanced food with choice and variety that meets the range of cultural and diverse needs.”


RD&E Director of Nursing & Patient Care Em Wilkinson-Brice said: “It is evident from the CQC report that the team of healthcare professionals, working on the wards they visited, work well together and provide excellent care to patients. The report findings have informed steps we intend to take to improve the experience of our patients and their carers.”

Patients told the CQC that:

In order to maintain compliance with these standards the CQC asked the Trust to ensure patients and their carers/advocates are involved in important decisions about their treatment including those with specific communication needs. The RD&E has developed an immediate plan which will inform the CQC of its improvement actions to address these points.

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