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Fair Collection / Privacy Notice

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Coronavirus (COVID-19) information request update
Given the current situation during the coronavirus (COVID-19) outbreak we are taking steps to protect our patients, staff and any visitors. This means we have very limited resources to respond to requests for information and ask that you consider the following before making a request:

We appreciate this is a difficult time for everyone and ask that you consider if your request for information is essential at this time or can be delayed to allow us to support the ongoing work of the Trust in dealing with the COVID-19 outbreak.




The Data Protection Act 2018 and General Data Protection Regulation 2016 provides living individuals with the right to access a copy of the information that an organisation holds about them. This right is known as the “Right to Subject Access”.


Most of the subject access requests that the Trust receives are from patients requesting a copy of part of their health record. Because of this, we have produced a tailored application form for these types of request.


Staff members who wish obtain a copy of their personnel record may apply using the request to access: personnel records form.


You are entitled to receive a response within one calender month, however, we will endeavor to respond to requests for health records within 21 calendar days of receipt.


The right to subject access does not apply to information about deceased persons. Whilst our duty of confidentiality to patients extends after an individual’s death, there may be circumstances where we would consider disclosing information about the deceased to a person making a request for their information.


In accordance with the Access to Health Records Act 1990, the executor or administrator of a deceased person’s estate, or any person who may have a claim arising out of a patient’s death, has a right of access to the health records of a deceased individual. We ask that requests of this nature are made using the request for access to: health records of deceased patients form.


Requests do not have to be made using these forms, however, we will not process any requests unless:

The Trust’s Information Governance Team processes all such requests. You may contact us by telephone on 01392 402623, or by email to




Call 111 when its less than urgent