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Exeter Mobility Centre - Wheelchairs and Special Seating

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What we do

Wheelchair Service Staff 

Accessing the Service

Maintenance & Repairs

Accreditation for Referrers

Wheelchair User Involvement Group


Please Note: As of the 1 June 2016 the Exeter Mobility Centre have contracted a new Approved Repairer to serve patients who have been issued with an NHS wheelchair within Devon and Torbay. The new contractor is called Invacare Repair and Maintenance, who have a great deal of experience in this field. They can be contacted on free phone (0800) 069 6216 or by email at Many of the technicians who worked for our previous Approved Repairer will now work for Invacare, so in many cases users will continue to see a familiar face.


What we do

The Wheelchair Service assesses you for provision of:

The provision of equipment is subject to the eligibility criteria agreed with the Clinical Commissioning Groups (CCG).


Wheelchair Service Staff 

Our multidisciplinary team consists of:

Accessing the Service


Who can use the service?

People of all ages with a permanent disability, affecting their ability to walk, who are registered with a General Practitioner within an agreed CCG and need a wheelchair for a minimum of 4 times per week for at least 6 months.


The criteria above does not include the following:

  • Clients who require a pressure relieving cushion, for use other than in a wheelchair.

  • Children who require a buggy that is commercially available.

Who can refer to the service? 

  • Application forms for referrals are available from the Wheelchair Service.

  • Referrals are accepted from accredited therapists.

  • Once registered with the service you can re-refer yourself for review if your mobility needs change.

What happens after referral?

  • You will receive an acknowledgement that you have been referred to the Wheelchair Service.

  • If you meet the criteria for a direct issue wheelchair you will not receive an acknowledgment letter. Our approved repairer will make contact with you to advise when the equipment can be delivered.

  • You may be assessed by hospital or community service accredited therapists who then order equipment for you directly from the Wheelchair Service.

  • You will be notified of an appointment date if an assessment is required.

  • You will receive a letter asking you to phone to make an appointment if you are required to attend a clinic.

What happens at the assessment? 

  • We will ask you about your medical history.

  • We will identify any special posture or pressure problems and discuss where, when and how the wheelchair is expected to be used.

  • We may take measurements.

  • We will involve you in the choice of equipment, wherever possible.

  • You may choose to pay for non-clinical extras by using the Voucher Scheme.
    Following the assessment the necessary equipment will be ordered and you will be informed of a delivery date

Maintenance & Repairs

Our approved repairer delivers, repairs and collects equipment issued by the Wheelchair Service.

In order to maximise resources and keep waiting times to a minimum, a lot of equipment returned to the service is reconditioned to a high standard.

Tel: 0800 0696216 (free phone)



Accreditation for Referrers

We run annual accreditation courses for therapists. They are recommended to attend an update course every three years.


Please contact the wheelchair service on 01392 403649 to book a place on the course.


Referral Forms