RD&E services during Coronavirus
Latest outpatient information
Before attending your outpatient appointment please read the following important guidance and note the additional requirements at this time:
- Coronavirus (COVID-19) advice for ADULT patients coming to the hospital
- Additional Patient Guidance re: COVID-19 for all patients attending an Outpatient Appointment
- A leaflet on wearing a face covering during COVID-19
Please attend alone
Wherever possible, please attend your appointment alone. Exceptions where a patient can be accompanied by one other person are outlined here.
Please click here for the latest information about maternity support person restrictions.
You will need to wear a face covering when you come to hospital or care setting as an outpatient.
Face coverings intend to minimise the risk of people transmitting Coronavirus unknowingly, as it is possible to have mild or no symptoms. For more information, please see above.
Social distancing and other measures
Please observe all instructions on hand hygiene, mask wearing and social distancing - see 'Face coverings and social distancing' above.
Please contact us if:
- You or a member of your household has tested positive for Coronavirus.
- You or a member of your household has received a letter from the NHS instructing you that you need shielding from Coronavirus.
Please contact us via the details on the top of your appointment letter, as soon as possible before your appointment.
Do not attend until you have had a conversation with one of our clinical team.
Latest inpatient information
Face coverings for staff and visitors
From Monday the 15th of June 2020 all our staff and visitors will be required to wear a face covering in our hospital and care settings.
Face coverings intend to minimise the risk of people transmitting Coronavirus unknowingly, as it is possible to have mild or no symptoms.
We know that this can look strange but please be assured that we are still the same kind and compassionate people caring for you.
In-patients (people staying in hospital) generally do not need to wear a face covering. However, you may be asked to wear one on occasion, if deemed necessary by our clinical staff.
Please be aware that we are currently operating restricted visitor times, to provide additional protection for our patients and staff during the Coronavirus outbreak - see the 'Latest visitor information' section below for details.
Wherever possible, we encourage that loved ones avoid face-to-face visits and instead use the Family Liaison and Remote Visiting Services we have in place - click here for details.
Medical appointments and COVID contact
If you have a medical appointment to attend, and you or someone in your household have tested positive for COVID, please make contact and inform us in advance so that we can ensure your appointment takes place safely. You can use the contact details on your appointment letter.
Latest visitor information
Due to the rise in COVID-19 cases across Devon, we have taken the difficult decision to update our inpatient visiting restrictions across the Trust. The changes will be effective from Saturday 28 August 2021.
Click here to see the latest visitor restrictions for inpatients, outpatient and diagnostic services, and maternity services.
We appreciate how hard separation can be for our patients and their families, as well as for our staff, and we have a number of measures in place to ensure contact is maintained. These include regular contact from staff to a designated family member, the use of iPads for ‘virtual visiting’ and our patient experience team can receive and pass on letters, drawings and cards from loved ones to patients.
Face coverings and social distancing
To help us keep our patients, staff and visitors safe, please continue to wear a face mask or covering when visiting an RD&E healthcare setting – this includes our acute hospital, community sites and hospitals, and the Exeter COVID-19 Vaccination Centre (Greendale).
This is in line with national guidance, which encourages everyone to wear a face mask or covering in healthcare settings after lockdown restrictions are eased on 19 July 2021.
We also ask that people continue to follow social distancing and hand hygiene measures when visiting an RD&E healthcare setting.
We all have a role to play in reducing the spread of COVID-19 and keeping our hospitals safe – thank you for your continued support and cooperation.
- More information about facemasks can be found here: Wearing a face mask or face covering during COVID-19
- If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include visual aids such as writing things down, speech to text apps and sign language.
- We understand that for some people, wearing a face covering may be difficult due to physical or mental health conditions, and these people will remain exempt.
- Please note that there will be no changes to visiting at this time. Click here to find out more.
Travel options and parking arrangements
For the latest information about travel options and parking arrangements at our hospitals and centres, please visit 'Our sites & specialist centres' and click on the site you will be visiting. Information on travelling and parking is under the 'Getting here' section.
Family Liaison Service
In response to the Coronavirus outbreak, to help us maintain social distancing and reduce the risk to our staff and patients, we made the difficult decision to restrict visiting across the Trust.
We know that staying in touch with loved ones is really important during a hospital stay, so to help patients and their families keep in touch, we have launched a new Family Liaison Service which is available across all of our hospital sites.
The Family Liaison Service can:
- relay personal messages to and from patients who are staying on wards
- arrange virtual visiting with a video call to family
- receive essential items for patients
Please be aware that all medical information will continue to be shared with the patient’s recorded next of kin by the ward staff.
To find out more and use this service please click here to visit our Patient Advice and Liaison Service (PALS) pages.