RD&E services during Coronavirus
Latest outpatient information
Before attending your outpatient appointment please read the following important guidance and note the additional requirements at this time:
- Coronavirus (COVID-19) advice for ADULT patients coming to the hospital
- Additional Patient Guidance re: COVID-19 for all patients attending an Outpatient Appointment
- A leaflet on wearing a face covering during COVID-19
Please attend alone
Wherever possible, please attend your appointment alone. Exceptions where a patient can be accompanied by one other person are outlined here.
Please click here for the latest information about maternity support person restrictions.
You will need to wear a face covering when you come to hospital or care setting as an outpatient.
Face coverings intend to minimise the risk of people transmitting Coronavirus unknowingly, as it is possible to have mild or no symptoms. For more information, please see above.
Social distancing and other measures
Please observe all instructions on hand hygiene, mask wearing and social distancing - see 'Face coverings and social distancing' above.
Please contact us if:
- You or a member of your household has tested positive for Coronavirus.
- You or a member of your household has received a letter from the NHS instructing you that you need shielding from Coronavirus.
Please contact us via the details on the top of your appointment letter, as soon as possible before your appointment.
Do not attend until you have had a conversation with one of our clinical team.
Latest inpatient information
Face coverings for staff and visitors
From Monday the 15th of June 2020 all our staff and visitors will be required to wear a face covering in our hospital and care settings.
Face coverings intend to minimise the risk of people transmitting Coronavirus unknowingly, as it is possible to have mild or no symptoms.
We know that this can look strange but please be assured that we are still the same kind and compassionate people caring for you.
In-patients (people staying in hospital) generally do not need to wear a face covering. However, you may be asked to wear one on occasion, if deemed necessary by our clinical staff.
Please be aware that we are currently operating restricted visitor times, to provide additional protection for our patients and staff during the Coronavirus outbreak - see the 'Latest visitor information' section below for details.
Wherever possible, we encourage that loved ones avoid face-to-face visits and instead use the Family Liaison and Remote Visiting Services we have in place - click here for details.
Latest visitor information
We understand how important visiting is for our patients and their families and consequently visiting restrictions have been eased slightly.
However, it is really important that we maintain a careful and COVID-19 secure approach which will allow social distancing to be maintained and infection control risks managed. In particular, any visits to inpatients will be strictly by appointment and you must contact the ward in advance to book a time to visit. Click here to find out more.
Please note that maternity restrictions are also being eased across the trust. Click here to find out more.
Face coverings and social distancing
Wearing a face covering
People infected with Coronavirus can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.
In line with recent recommendations from the UK Government, we are introducing new measures to keep visitors, patients, and staff safe.
You will need to wear a face covering when you come to hospital or care setting as a visitor or outpatient.
Face coverings intend to protect against unknowingly transmitting the virus to others if you have it without having symptoms.
Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the Government website.
Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.
See our leaflet: 'Wearing a face mask or face covering during COVID-19, Guidance for staff, patients, contractors and visitors' (click to download).
For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. If you have concerns about wearing a face covering to your appointment please contact the department that you will be attending. The number to contact will be on your appointment letter.
If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include visual aids such as writing things down, speech to text apps and sign language.
Social distancing and other measures
In addition to wearing a face mask or
- Continue to follow the Government’s guidance on social distancing.
- Clean your hands more frequently and thoroughly either with alcohol hand gel or soap and water.
- Avoid touching your face with unclean hands.
- Cover your mouth and nose when you
cough and sneeze if you are not wearing a mask.
- Do not come to work or attend your appointment if you are unwell.
- Ensure you are well hydrated before putting on your mask or face covering. You must not pull it down to eat or drink, but remove it and replace it.
- When you remove your face mask or face covering, ensure you continue to follow the Government’s guidance on social distancing.
Changes to entrances and exits
You might also find that changes have been made to entrances and exits of the building you are visiting, with signage indicating which direction to travel in. This is to help keep patients and staff safe and prevent queues where possible.
Please observe all instructions on hand hygiene, mask wearing and social distancing.
Travel options and parking arrangements
For the latest information about travel options and parking arrangements at our hospitals and centres, please visit 'Our sites & specialist centres' and click on the site you will be visiting. Information on travelling and parking is under the 'Getting here' section.
Family Liaison Service
In response to the Coronavirus outbreak, to help us maintain social distancing and reduce the risk to our staff and patients, we made the difficult decision to restrict visiting across the Trust.
We know that staying in touch with loved ones is really important during a hospital stay, so to help patients and their families keep in touch, we have launched a new Family Liaison Service which is available across all of our hospital sites.
The Family Liaison Service can:
- relay personal messages to and from patients who are staying on wards
- arrange virtual visiting with a video call to family
- receive essential items for patients
Please be aware that all medical information will continue to be shared with the patient’s recorded next of kin by the ward staff.
To find out more and use this service please click here to visit our Patient Advice and Liaison Service (PALS) pages.