MY CARE: Your Patient Portal

MY CARE improves the experience for patients, staff and carers by connecting people and information, using a new single electronic patient record (EPR) system. No matter where your care is provided, in hospital, community clinics or at home, our clinical teams will have the information they need at their fingertips to provide you with the best care possible.

The MY CARE Patient Portal gives you easy and secure access to key elements of your medical record (starting from the day you gain access) and more control of your health and wellbeing.

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MY CARE is one of the biggest programme of changes in the RD&E's history.

The MY CARE clinical transformation programme aims to improve everyone's experience at the RD&E - patients, staff and visitors. 

It will mean that patients will be seen in the most suitable place, reducing unnecessary hospital visits or extended stays.

One of the ways we're going to do this is by introducing a comprehensive electronic patient record system (EPR). At the moment, healthcare staff have to track down and access patient information using lots of separate computer and paper-based systems. Our new electronic system means all the information will be in one place.

Clinical staff will be able to see their patient's full story at a glance, including their medical history, latest test results and current medications.

Patients (and their relatives, if needed) will be able to view their record and generally take an active role in their healthcare.

The new system will be provided by US-based software company, Epic.

The benefits include:  

  • Patients easy and secure access to your own records
  • Patients seen in the best place, by the best care provider
  • Patients no longer having to repeat themselves over and over to different staff and receiving quicker test results
  • Patients and staff having easy, real-time access to a comprehensive picture of a patient’s healthcare history (GPs and staff caring for patients in their homes are also able to access the system)
  • Remove current frustrations of staff from having to log in many times to multiple computer systems and eliminating unnecessary paper documentation and forms
  • Creating more time to care and ensuring staff have the latest tech devices to deliver mobile care


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