MY CARE - Your Patient Portal
Click here to sign up to MY CARE
MY CARE improves the experience for patients, staff and carers by connecting people and information, using a new single electronic patient record (EPR) system. No matter where your care is provided, in hospital, community clinics or at home, our clinical teams will have the information they need at their finger tips to provide you with the best care possible.
The MY CARE Patient Portal gives you easy and secure access to your health records and more control of your health and wellbeing via the MyChart App - available here:
This is a once in a generation chance to improve how we deliver healthcare. It is the first time a programme of this type has been implemented across acute and community settings in the UK.
MY CARE Clinical Transformation Programme
We are working on one of the biggest programme of changes in the RD&E's history.
The MY CARE clinical transformation programme aims to improve everyone's experience at the RD&E - patients, staff and visitors.
It will mean that patients will be seen in the most suitable place, reducing unnecessary hospital visits or extended stays.
One of the ways we're going to do this is by introducing a comprehensive electronic patient record system (EPR). At the moment, healthcare staff have to track down and access patient information using lots of separate computer and paper-based systems. Our new electronic system means all the information will be in one place.
Clinical staff will be able to see their patient's full story at a glance, including their medical history, latest test results and current medications.
Patients (and their relatives, if needed) will be able to view their record and generally take an active role in their healthcare.
The new system will be provided by US-based software company, Epic.
The benefits include:
- Patients easy and secure access to your own records
- Patients seen in the best place, by the best care provider
- Patients no longer having to repeat themselves over and over to different staff and receiving quicker test results
- Patients and staff having easy, real-time access to a comprehensive picture of a patient’s healthcare history (GPs and staff caring for patients in their homes are also able to access the system)
- Remove current frustrations of staff from having to log in many times to multiple computer systems and eliminating unnecessary paper documentation and forms
- Creating more time to care and ensuring staff have the latest tech devices to deliver mobile care
MY CARE Patient Portal
MY CARE allows you to access your medical record via a website or mobile phone app.
The patient portal will give you greater control over your healthcare by providing you with online access to particular aspects of your health record, including;
- Summaries of previous appointments
- View and cancel upcoming appointments
- View certain test results
- View RD&E prescribed medications
- View allergies and medical history
- View and complete some relevant questionnaires
- Maternity Centre
- Planning Ahead
- Subject Access Requests (SARs)
MY CARE is an exciting new system being introduced at the RD&E. We may change what it can do and how it will work in the future, depending on patient experience and improved technology. If these changes mean that you will no longer be able to do something on MY CARE that you could before, we will inform you.
Is MY CARE free to use?
Yes. MY CARE is free to users and can be accessed by a Mobile/Tablet or Computer through the MyChart App, or via the internet.
How do I sign up?
On a mobile or tablet
You will need to read and accept the Terms and Conditions.
Once you’ve launched the App, select ‘RDE MYCARE’ from the list of options.
On a computer
If you are using a computer, you can access MY CARE by clicking here (or using the red side button to the left of the screen).
To sign up you will need to:
In order to request a MY CARE account you will need to provide the following information;
- Date of Birth
- NHS Number
- Email Address
- Contact Number
A request will then be sent to the MY CARE Helpdesk Team. Once your request has been approved you will receive an email confirming receipt of your request. You can expect to receive this within 5 working days.
If you have an After Visit Summary Letter from the RD&E you can also follow the link provided at the bottom.
When registering you will need your activation code, last 4 digits of your NHS number and your D.O.B. Your activation code can be found on your After Visit Summary letter, in an email or a text sent by the Clinical Team.
Alternatively, when you next come in for an appointment, a member of staff can activate your MY CARE account.
What do I need to use MY CARE?
All you need is a device connected to the internet and an up to date version of an internet browser, i.e. Chrome or Internet Explorer.
Can I update my contact details on MY CARE?
No. However if you would like to make changes to this information, please contact the MY CARE Helpdesk on 01392 404664 or mention it at your next attendance at the hospital.
If some of my health information is incorrect, what should I do?
MY CARE information is sourced directly from your electronic patient record, therefore if any information is incorrect, please ask a member of your Clinical Team to correct it at your next visit.
When can I see my test results in MY CARE?
Not all results will be released to MY CARE.
Results that require discussion with your Clinical Team will not be released to MY CARE without a preliminary discussion to avoid causing any confusion to patients.
Can I view a family member’s health record via MY CARE?
You will only have access to your own medical record via MY CARE. However, if a family member has granted you Proxy Access to their MY CARE account, you will be able to view their MY CARE account via your MY CARE login. Without proxy access, you are only able to view your own health record.
Access for Children
There are different levels of Parental/Guardian Access to a child’s MY CARE account:
- 0-11 years
- 12-15 years
On their 12th birthday, a child can have their own MY CARE account. Their Parent/Guardian will have proxy access until the child turns 16.
For more information please contact the MY CARE Helpdesk on 01392 404664.
What is Proxy access?
Proxy access enables a parent, family member or carer etc. to act on behalf of the patient.
The level of access a proxy has can be determined by the patient (or in some cases the Clinical Team).
A patient can have as many proxies assigned to their account as they choose, there is no maximum number.
Levels of Proxy Access
There are three levels of proxy access that a patient can give:
- Read Only
- Read Only, Messaging and Cancelling
- Full Access
Can my spouse/partner and I share one MY CARE account?
No. Each patient has their own MY CARE account as it is directly linked to your health record.
Can I upload pictures and videos to MY CARE?
Yes, you can upload files and these will be stored in your electronic patient record along with any appropriate photographs or videos taken at the RD&E.
These form part of the health record so would not be used for anything else unless you have given permission for a specific use by signing a consent form.
I’ve forgotten my username/password, what should I do?
Click the links below the login (Forgot Password/Forgot Username) to reset your password or username.
You will be prompted to answer some security questions to verify your identity.
If you are still having trouble logging-in, please contact the MY CARE Helpdesk on:
- Email firstname.lastname@example.org
- Call 01392 404664, Monday to Friday, 8am – 5pm.
Outside of those hours, please leave a message with your name and contact details.
Lost/expired activation code, what should I do?
If your activation code has expired (valid for 30 days) or you have lost your activation code, please contact the MY CARE Helpdesk on 01392 40664 or email email@example.com Monday – Friday 08:00 – 17:00.
Outside of those hours, please leave a message with your name and contact details.
How is MY CARE secure?
We take great care to ensure your health information is kept private and secure.
Access to information is controlled through the use of personal usernames and passwords and two factor authentication (required every time you sign in).
The patient portal MY CARE cannot be accessed without supplying a personal username and password; all users should safeguard their password and keep it private. Do not share your password with anyone.
The patient portal is fully complaint with UK laws related to your privacy. We aim to protect the privacy and security of your information at all times.
While logged into MY CARE, if your device is dormant/idle for 20 minutes or more, you will automatically be logged out.
Click here to visit the Trust's pages on information governance and how we protect patient privacy.
How do I delete my MY CARE account?
You can deactivate your MY CARE account at any time. This action will not delete any of your medical records held on the electronic patient record system.
You can reinstate your MY CARE account by contacting the HR Helpdesk on 01392 404664.
Who can I contact if I have further questions?
For any MY CARE RD&E queries, please contact our Helpdesk on:
Telephone: 01392 404664, between 8.30am – 5pm.
Outside of these hours, please leave a message including your name and contact details.
If you have a clinical question, please contact a member of your clinical team or your GP.
For urgent medical advice call 111 and in an emergency call 999.