Sign language interpreter
InterpretersLive! Video Service
The RD&E is delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the Interpreters Live! service, provided by Sign Solutions.
Before you access the InterpretersLive! Service, decide which device you wish to use:
- If you are using a Windows or Mac desktop or laptop, click here to contact us through a sign language interpreter
- If you are using a iOS or Android device, click here to download the app and then contact us (BSL Guide to Download App)
Our InterpretersLive! video service hours are 8am to 12am, 7 days a week. Outside of these hours, please contact us to pre-book an interpreter who can be online within 30 minutes.
How to use the InterpretersLive!
This service is accessible via a Windows supported devices and Apple Mac.
The service is compatible with the following browsers: Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.
Support and Troubleshooting
Please note: if you have less than 120kbps available – call will be audio only. Minimum requirement for video calls is 192kbps.
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
Sign Solutions, providers of InterpretersLive! are certified ISO 27001 and ISO 9001, and all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed, annually, to ensure progress is maintained.