We need your help to prevent COVID-19 from spreading across our healthcare settings

22 Mar 2022

High COVID-19 numbers continue to significantly impact our healthcare services. Our staff are working incredibly hard and doing everything they can to prevent COVID-19 from spreading across our healthcare settings, but we need your help.

Facemasks are still required in NHS settings

One of the best ways to prevent the spread of COVID-19 is to wear a facemask. That is why across all of our healthcare settings, facemasks must be worn unless medically exempt. This includes our acute hospital, community sites and hospitals, and the Exeter COVID-19 Vaccination Centre (Greendale).

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include visual aids such as writing things down, speech to text apps and sign language.

We understand that for some people, wearing a face covering may be difficult due to physical or mental health conditions, and these people will remain exempt.

Visitor restrictions remain in place

Visiting across the RD&E is encouraged, to help us better manage infection control risks, visitor restrictions remain in place:

  • All visitors are asked not to come if they feel unwell or have COVID, flu or norovirus.
  • Each inpatient may have one named visitor for the duration of their stay who can visit for 1 hour between 11am and 7pm each day.
  • Visiting must be arranged by appointment to enable ward staff to ensure social distancing whilst visiting.
  • All visitors will be asked to confirm that they have completed a negative lateral flow test within the last 24 hours.
  • All visitors will be asked to wear a facemask, unless medically exempt from wearing a mask.

For more information, please click here: Updated visitor restrictions across the RD&E (10 Jan 2022)

We realise that these times can be distressing for patients and their loved ones, and we are sorry that we must continue to restrict visits to our healthcare settings.

If you or a member of your household test positive for COVID-19, or if you have symptoms:

  • For booked appointments, please call the number on your appointment letter and let us know as soon as possible so that we can put measures in place to protect our patients and staff.
  • For urgent or emergency care, please call NHS 111 first to check where the best place for you to receive care is. If you are signposted to an RD&E service, please let the reception desk know as soon as you arrive.
  • If you’re a patient’s named visitor, please do not attend until you test negative or your symptoms come to an end, unless in exceptional circumstances and the ward has been notified of your positive test/symptoms in advance.


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