Maternity services at the RD&E rated highly again by local mums

11 Jan 2021

“Our care from the beginning of pregnancy to after birth was outstanding.”

“We had fantastic support after our daughter was born!”

“Every health professional we encountered had excellent communication skills and were kind and supportive”

New Mothers’ Experience of Care Survey respondents.

The Royal Devon and Exeter NHS Foundation Trust (RD&E) has come top in a national survey of new mums on their experiences of maternity services.

Local mums rated maternity services at the RD&E highly in the 2020 New Mothers’ Experiences of Care Survey, a new survey carried out in response to the COVID pandemic.

The annual NHS Maternity Survey 2020 was cancelled due to the pandemic. The Picker Institute, who usually facilitate the Care Quality Commission (CQC) maternity annual survey, developed the New Mothers’ Experiences of Care Survey to help Trusts reach out to mothers who would have been eligible for the NHS Maternity Survey, and gain valuable feedback on their experiences of maternity care.

Twelve NHS Trusts in England participated in the voluntary survey this year.

One hundred and seven mothers who were cared for by RD&E midwives during February 2020 gave their feedback on maternity services provided by the Trust at Wonford Hospital, Tiverton, Okehampton and Honiton.

The response rate was 36% for the RDE which is 6% above the Picker Average.

The overall results for the RD&E maternity service were excellent with most categories being above or equal to the survey average.  The report uses “positive score” as its primary unit of measurement. The RD&E was the top scoring participating Trust for positive scores.

One hundred per cent of women said that they had enough time to ask questions during antenatal check-ups and the Trust also scored better than the national average with regard to women feeling supported around mental health. 99% of women said that their partner was involved during labour and birth.

There was a 14% improvement from 2019 in women reporting their discharge from hospital was without delay and a 26% increase in the number of times partners were able to stay postnatally.

Jo Bassett, Deputy Head of Midwifery and Gynaecology at the RD&E said, “We are delighted to hear the views of the women who use our services and this feedback reflects the hard work and dedication of our teams to provide safe, high quality care. At this challenging time it is so important to receive feedback of this type.”

She adds, “Although this survey was conducted prior to the COVID19 Pandemic and the resulting restrictions on our service, this survey creates an ideal opportunity for us to gain valuable feedback which we use to help us make improvements and ensure our service is receptive to the experiences of women and their families locally.” 



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