CQC survey results praise RD&E inpatient services

21 Jul 2020

Ninety-nine per cent of inpatients at the Royal Devon & Exeter NHS Foundation Trust (RD&E) reported that they were treated with dignity and respect, according to national survey results released this month.

The annual CQC NHS Inpatient Survey, which looks at the care provided to patients during their stay, surveyed 659 of the patients who were discharged from the RD&E in July 2019. Patients assessed the Trust on a variety of areas, including whether they felt they received enough help with eating, drinking or dressing, whether they had confidence and trust in the staff caring for them and whether their questions were answered clearly during their stay.

Overall, services at the RD&E scored 8.4 out of a possible 10 when asked to score their care on a scale of zero (very poor) to 10 (very good). The Trust was also rated as ‘significantly better’ than average on 27 questions, which included that:

  • 99% of patients surveyed had confidence and trust in nurses and doctors
  • 99% of patients felt well looked after by non-clinical staff
  • 98% of patients felt that staff worked well together
  • 90% felt they had enough emotional support from staff

Dave Thomas, Interim Chief Nurse at the RD&E, said: “The quality of care that our patients receive is our number one priority and we are committed to continuously improving patient experience.

“Results from patient surveys like these help us to see what we’re doing well and where further improvements could be made, so we’re very grateful to those who took part in the survey.

“We’re really proud of these results, which reflect our staff and volunteer’s commitment to ensuring our patients receive the best possible care.”

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