An open letter to our patients on a waiting list

8 Oct 2021

We are truly sorry that your appointment has been delayed.

Waiting times for NHS services have increased significantly since the start of the COVID-19 pandemic across Devon and the rest of the country.

While many aspects of day-to-day life are returning to how they were before the pandemic, COVID-19 still impacts our local NHS services. Our GP surgeries are under increased pressure and there is still a very high demand for healthcare services and hospital beds across Devon.

We understand the physical and emotional impact of delaying operations, appointments and treatment. We know, from our regular conversations with you, that many of you are anxious and in pain, and we are truly sorry for the impact that this has on you, your family and/or carers.

At the Royal Devon and Exeter NHS Foundation Trust, we pride ourselves on usually having low waiting times for providing care. However, there are now many more people waiting for our services compared to before the COVID-19 pandemic.

We are taking a number of steps to try and improve this situation and our teams are working hard to see you as quickly as we possibly can. Our lists are reviewed regularly as we know some people’s conditions and needs will change over time.

If you have access to the internet, an interactive map of national waiting times, information about managing pain and mental health support, can be found on the MyHealth Devon website.

Information and advice is also available on our website to support you to arrive for your appointment in the best possible physical and mental health. What you do now can have a really big impact - even small steps can make a big difference.

Please know that every person on our waiting lists is known to us, important to us and we review our lists regularly - we have not forgotten about you.

Yours sincerely,

Dr Anthony Hemsley
RD&E Medical Director

Tracey Reeves
RD&E Director of Nursing

Phil Luke
RD&E Director of Operations

 

An open letter to our patients on a waiting list
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