Your feedback matters

We want to know what you think about our services. Your feedback helps us to continually improve, by celebrating what went well and learning from what could be done better. That’s why we are committed to listening to your feedback and encourage you to share your experiences no matter what. See below for the different ways to feedback. 

Celebrating great care

If you’ve had a good experience at the RD&E then please let us know. Positive feedback boosts staff morale and reinforces good practise, improving care. There are a number of different ways you can let us know:

Patient Feedback Card

People who have visited our services will be asked to fill out a Patient Feedback Card; this includes the Patient, Friends and Family Test.

The Friends and Family Test is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

The feedback gathered is used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care. 

National Surveys

If asked, please take the opportunity to feedback in one of the national patient surveys (click here to find out more on the NHS England website), when they take place. 

Contact us

Email rde-tr.Positivefeedback@nhs.net or contact 01392 402093 to speak to someone.

Your feedback will be logged, included in the Patient Experience reports and fed-back to the relevant teams.  

Extraordinary People Awards

Nominate a staff member for an Extraordinary People Award (click here to find out more).

Raising questions and concerns 

Speak to a member of your clinical team

If you have questions or concerns about any aspect of your care, please talk to a member of your clinical team as soon as possible. This way we can do our best to tackle the issue as swiftly as possible.  

Patient Feedback Card

People who have visited our services will be asked to fill out a Patient Feedback Card; this includes the Patient, Friends and Family Test.

The Friends and Family Test is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

The feedback gathered is used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care. 

Contact PALS

You may also wish to contact our Patient Advice and Liaison service who can support you in raising your concern and getting feedback. 

Making a complaint 

If your concerns remain, you may wish to make a complaint. We investigate all complaints fully and will advise you of the outcome.

We aim to respond positively to complaints, as your views and experiences help us to improve services for our patients and their relatives in the future.

Our ‘Complaints Policy’ is available here (click to download). 

Contact PALS

Our Patient Advice and Liaison service can support you throughout the complaints process. To find out more about the support they provide please visit our Patient Advice and Liaison service pages, or contact them on:

Telephone: 01392 402093

Email: 

rde-tr.PALS@nhs.netrde-tr.complaints@nhs.net 

Learning Disability Liaison

If you or the person you are acting on behalf of has a learning disability, then please contact our Learning Disability Liaison Nurse (click here).

The Liaison Nurse can make sure you and the person you care for have access to all the information you need if you want to complain about any aspect of the treatment or service received. 

Devon Advocacy Consortium

The Devon Advocacy Consortium (click here) provides an independent, professional advocacy service for people over 16 in Devon.

Advocacy is taking action to help people say what they want, secure their rights, represent their interests and to get the services they need. Advocates can visit you at home or a place of your choice and if an advocate can’t help they can find someone who will.

The Devon Advocacy service can help you if:

  • You have a health and / or social care related issue or complaint
  • An informed choice has to be made
  • A person lacks independent support
  • The person is lacking in confidence or is having trouble communicating

Contact

Telephone : 0845 231 1900

Email: devonadvocacy@livingoptions.org

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