Get in touch


For general enquiries, please call our main switchboard on:

01392 411 611 (open 24 hours a day)

You will be asked to name the department you wish to contact - if you don't know the name, please ask for 'Operator' and you will be put through to a member of staff who can help redirect you

In-patient contacts

Please contact our main hospital switchboard on 01392 411611 (available 24 hours a day) and name the department / clinical service you require - if you don't know the name, please ask for 'Operator' and you will be put through to a member of staff who can help redirect you.

You can change or cancel your appointment by calling the number in your hospital letter.

Please click here for more information on how to cancel or change your appointment.

Out-patient contacts

Please call the number on your appointment letter to change or cancel you appointment.

This will get you through to the most appropriate department.

Alternatively, you can contact our main switchboard and ask for the department you require. Or call the relevant outpatient office - see contact details below. 

Outpatient Appointment Offices

Our offices are open 8.30am to 5pm, Monday to Friday. In office hours, you can speak to an Appointment Clerk regarding your appointment.

The phone lines can be busy so there is an option to leave a message to cancel your appointment if you do not wish to book another. These messages are picked up throughout the day.

Child & Women's Health (Gynaecology & Paediatrics)

01392 406920 

Diabetes

01392 403846

Medicine (Care for older people)

01392 402552

Orthopaedics

01392 406149

Radiology (X-ray)

01392 402326 

Specialist Surgery (Ear Nose and Throat, Oral & Orthodontic, Plastic Surgery)

01392 406921

Surgery 1 (General Surgery, Urology, Vascular, Breast)

01392 406923

West of England Eye Unit

01392 406922

British Sign Language users

The RD&E is delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the Interpreters Live! Service, provided by Sign Solutions. Click here for more information.

Alternatively, please contact the clinical service you require directly - click here to visit our services A-Z. 

Wards and clinical services

Please visit our Wards and Services A-Z to locate the ward / clinical service you require.

These pages include contact details and latest information. 

Hospitals and community sites

Please visit 'Our sites and getting here' pages to locate the hospital / specialist centre you require.

These pages include contact details and travel information.

Your compliments, comments and complaints

If you would like to speak with us about your visit or stay, please contact our Patient Advice & Liaison Service team.

PALS is open Monday to Friday from 9.30am to 4.30pm.

Phone: 01392 402093

Email: rde-tr.PALS@nhs.net

Media contact

The Trust has a Communications Office as the point of contact for all media enquiries – from breaking news and patient condition checks to requests for interviews and specialist features.

To protect patient confidentiality, dignity and respect, and to ensure that frontline health care services are not disrupted, all media enquiries should come to the Communications Office (not direct to wards or individual staff members).

No filming or photography can take place on any Trust site without permission having been given first by the Communications office or duty manager.

Opening hours:

The Communications Office is available Monday to Friday, 8.30am until 5pm, except on Bank or Public Holidays.

Telephone:

01392 402833 or 01392 406941

Email:

rde-tr.RDEComms@nhs.net

Outside office hours:

Media representatives should call 01392 411611 and ask for the duty manager.

Website feedback

To feedback about this website, or to inform us about a problem with the site, please contact us on:

Email: rde-tr.webcomments@nhs.net

MY CARE Patient Portal

The MY CARE Patient Portal (click here for more information) improves patient experience by giving you greater control over your healthcare.

It provides you with online access to particular aspects of your health record, including:

  • Direct messaging to your Specialty Care Team
  • Summaries of previous appointments
  • View and cancel upcoming appointments
  • View certain test results
  • View RD&E prescribed medications
  • View allergies and medical history
  • View and complete some relevant questionnaires
  • Maternity Centre
  • Planning Ahead
  • Subject Access Requests (SARs)

Sign up to use the MY CARE Patient Portal

Click here to download the MY CARE App (apple devices)

Click here to download the MY CARE App (google play - for android devices)

Click here to visit the MY CARE Patient Portal webpage

Click here to sign-up to the MY CARE Patient Portal webpage

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