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Welcome to the RD&E

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InterpretersLive! Video Service

 

Contact us through a sign language interpreter - click here.

 

Welcome

Royal Devon and Exeter NHS Trust is delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service, provided by Sign Solutions.

 

Before you access the InterpretersLive! Service, decide which device you wish to use:

 

If using an Apple or Android device, download the app. If using a desktop computer or laptop, use the link at the top of the page.


Download the APP (BSL Guide to Download App).

 

Service Availability

Our InterpretersLive! video service hours are 8am to 12am, 7 days a week. Outside of these hours, please contact us to pre-book an interpreter who can be online within 30 minutes.

 

How to use the InterpretersLive!

 

Video transcript available.

 

Minimum Requirements

This service is accessible via a Windows supported devices and Apple Mac.


The service is compatible with the following browsers: Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

 

Support and Troubleshooting

If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide (video transcript available).


Please note: if you have less than 120kbps available – call will be audio only.  Minimum requirement for video calls is 192kbps.

 

If you are having problems accessing the App please watch our download guide (video transcript available).

 

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

 

If you wish to make a complaint, please follow the guidelines. A transcript is also available.

 

Privacy

Sign Solutions, providers of InterpretersLive! are certified ISO 27001 and ISO 9001, and all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed, annually, to ensure progress is maintained.

 

Call 111 when its less than urgent