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RD&E performs highly in Care Quality Commission annual adult inpatient survey



Adults admitted to the Royal Devon and Exeter Hospital have given the Trust a resounding stamp of approval in the Care Quality Commission 2013 adult inpatient survey, released today.

The RD&E NHS Foundation Trust has scored highly across a wide range of measures covering each stage of the adult inpatient’s journey, from waiting list through to care on a ward and then leaving the RD&E.

The scores show standards in care at the RD&E have remained consistently high since the last survey in 2012, with some areas improving still further.  Taken together the scores place the RD&E among the best performing Trusts nationally.

Patients (excluding maternity and mental health) were asked to answer a series of questions on their experiences of their care and treatment at the Trust.  The CQC then ‘scored’ different parts of the Trust from 0 (worst) to 10 (best), based on how inpatients perceived the quality and standard of their treatment at various stages on their journey through the hospital system.

One of the highest scores was in answer to the question, ‘Overall, did you feel you were treated with respect and dignity while you were in the hospital?’.  On this the Trust, whose core mission is to provide safe, high quality and seamless services delivered with courtesy and respect, scored  9.2 out of 10.

The CQC received responses from 508 adult inpatients at the Trust – a response rate of 62%.

Em Wilkinson-Brice, Chief Nurse/ Chief Operating Officer, said: “RD&E staff are to be congratulated on these excellent results. They are real evidence that all our staff are delivering very high standards of care and treatment and with dedication, courtesy and respect.

“They show that patients have trust and confidence in our healthcare teams, and that these frontline staff are communicating well with patients and involving them in decisions about their care.

“We are also getting the basics right, such as keeping areas clean and ensuring male and female patients do not share the same sleeping areas.

“We now need to maintain this level of quality, improve on it where possible and learn any lessons we can from these results.”

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