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You are here: Home \ Trust \ News \ Jan - Jun 2013 \ CQC Inspection Report

 

 

The Care Quality Commission (CQC) visited us for an unannounced inspection in November 2012 and have now published their report.

We were delighted that during their visit, the inspectors were completely satisfied with the quality and standard of the care we offer. It is a tribute to our staff that patients spoke very highly of our services to the inspectors. 

 

We welcome these visits as they complement our own rigorous programme of audit and safeguarding and, if the inspectors bring any issues to our attention, we work quickly to address them. 

 

On this occasion, the inspectors found three areas in which they felt we needed to take action – all of them around documentation. Striking the balance between providing hands-on care and documenting it has happened is a constant challenge for our staff. We are disappointed that the inspectors found cases where individuals had not kept proper notes. Clearly this is not acceptable and we have plans in place to address this.  

 

For example, we have communicated with our medical staff, from consultant level down, the importance of completing the ‘treatment escalation plan’ form to record their discussions with patients and relatives. We have also introduced a new ‘checklist ‘for topics that must be covered during surgical team briefings. We will be carrying out spot checks and audits to ensure staff are aware of their responsibilities and comply with the guidance.

 

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