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News - Patients rate care highly

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Patients rate our hospital care highly


Royal Devon & Exeter adult inpatients have rated highly their experience of hospital care in the 2011 Care Quality Commission satisfaction survey published today (Tuesday 24 April 2012).
The commission sent a questionnaire to inpatients at Wonford hospital between October 2011 and January 2012 to check we met government set standards and 561 responses were returned.

 

 

Patients were asked to score their experience out of 10 on a range of standards including:

  • Emergency Department – overall score for questions 7.9 out of 10

  • Waiting lists and planned admission – 6.5

  • Waiting to get a bed on a ward – 8.3

  • Hospital ward & environment including meals – 8.3

  • Care by doctors and nurses  - 8.7 each

  • Care and treatment – 7.6

  • Surgery and procedures – 8.3

  • Leaving hospital – 7.0

  • Overall patient experience – 8.2 (respect and dignity 9.2; health professionals working together 8.1)

 

Inpatient Survey

 

Director of Nursing & Patient Care Em Wilkinson-Brice said: “The results of the CQC adult inpatient survey confirms that overall our patients have confidence and trust in our staff and feel respected and informed throughout their care. There are, however, always areas where we can respond positively to feedback and make improvements. The national survey results will continue to influence our improvement programme for the forthcoming year. These results are testament to the sustained dedication and commitment of our staff who strive to put patients and families first.”

 

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