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News - Outpatients rate services highly

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Outpatients rate services highly

 

Patients rate the outpatient clinic services and standard of care at the Royal Devon & Exeter hospital highly – placing the RD&E in the top 20% of best performing NHS trusts in the country.


The independent healthcare regulator, the Care Quality Commission, carried out its fourth survey on patient satisfaction with adult outpatient services in 2011.The Emergency Department (A&E) and fracture clinics were among the hospital departments where patients aged 16 years or older were asked to share their views about their hospital experience.


concoursePatients gave their feedback on questions about:

RD&E Director of Nursing & Patient Care Em Wilkinson-Brice said: “Our outpatient services are a significant part of our hospital care. There were over 440,000 attendances at our outpatient clinics last year. We have pro-actively started a Trust-wide review of outpatient services because we want to be more efficient and improve patient experience from the time an appointment is booked and treatment is received, through to discharge advice for a safe and successful recovery at home.


“We are capturing patient feedback in a number of ways including survey results and asking local people, through our Foundation Trust membership, what they think about our outpatient services. Their suggestions and views will inform positive changes in the future.


“New initiatives in place at the RD&E include a pilot for an appointment reminder service for patients, specialist advice from our consultants in paediatrics and urology for community GPs to avoid unnecessary patient attendances at hospital and a re-design of how we arrange diagnostic tests to reduce the need for return patient visits to hospital as much as possible. Some of these improvements have been generated by our own staff and others by investing in new technology to make processes more streamlined and co-ordinated.”

 

Click here for CQC websiteThe CQC survey of adult outpatient services involved 163 acute and specialist NHS trusts. The results and scoring of the 2011 survey of outpatient departments can be found at: http://www.cqc.org.uk/public/reports-surveys-and-reviews/surveys/outpatient-survey-2011

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