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News - Glowing Inspection Report for Mardon

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Glowing Inspection for Mardon


Mardon Neuro-rehabilitation centre in Exeter has received a glowing report following an unannounced Care Quality Commission inspection.

Mardon provides specialist inpatient facilities and services for patients aged over 16 years old with health conditions and injuries which affect the nervous system. This service is provided by the Royal Devon & Exeter NHS Foundation Trust.

The inspectors confirmed in their report published today (15 August) that they found Mardon met all the essential standards of quality and safety when they made an unannounced visit and spoke to patients and staff in July.

Clinical lead consultant Dr Tim Harrower said: “The report is testimony to the hard work and commitment of Mardon staff to providing personalised care for their patients in a friendly setting which is not typical of a hospital clinical and rehabilitation service.”

Mardon matron Lynne Forster said: “I am extremely proud that our efforts have been recognised by the CQC. Mardon provides an essential place for transition from hospital to home. The centre is a very special environment. Our team of nurses, physiotherapists, occupational therapists, speech and language therapists and psychologists, work together to ensure their patients progress their rehabilitation goals. Staff enjoy their working life here and find it rewarding when they see how much can be achieved, often following a life changing illness or injury. We will be encouraged by the CQC report findings and want to continue to find ways to improve the care and experience of our patients and their families.”

Aspects of care assessed by the CQC included treatment of people with respect, and involving them in their care and treatment and how the service was run; providing safe and appropriate care which met the needs and rights of people, and quality checking systems to manage risks and assure the health, welfare and safety of people receiving care.

CQC report highlights include:

  • People said staffing levels at the Mardon were such that they did not feel rushed or pressured when re-learning skills lost as a result of a brain injury
  • We found that the staff ensured that communication aids were provided, used and their effectiveness was assessed to ensure people could express their views
  • People expressed their views and were involve in making decisions about their care and treatment
  • Records were individualised with consideration of people’s ability to communicate, their social, dietary, psychological, spiritual and emotional needs.
  • We saw that rehabilitation programmes also took place in the community and in the use of home visits. This meant that treatment was more likely to succeed as it was applicable to everyday routines, for example one person was asked to practice walking at their local beach
  • People told us that staff are available night and day and they come quickly to assist them if they asked for help or rang their bell.
The full report can be viewed on the Care Quality Commission website:



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