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Press release

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New ways of working at RD&E set to improve experience of patients with physical impairment

 

Patients with physical impairment are set to benefit from new work at the Royal Devon & Exeter hospital in response to public feedback.

 

The improvements, which have been achieved ahead of schedule, were a direct response to a visit by a visually impaired member of the Local Involvement Networks for Devon (LINK Devon), as well as the RD&E’s sign up to the Royal National Institute for Blind People’s (RNIB) campaign ‘Losing Patients’ to improve communication and disability awareness in healthcare.

 

All Nine goals set by the RD&E were achieved including:

  1. clear labelling of medications
  2.  updated information leaflets
  3.  signs that are easier to interpret by touch

The Trust is also introducing a new telecommunications system over the next three years that will allow text communication with patients as another way of getting in touch. Hospital staff will also receive training in disability awareness to improve the quality of care patients receive.

 

RD&E Director of Nursing & Patient Care Em Wilkinson-Brice said: “It has taken a huge effort to make improvements across the hospital in a remarkably short period of time. Working in partnership with LINK Devon and the RNIB we have listened to firsthand experience and constructive comments and hope that any patient with specific accessibility needs will feel the RD&E cares and wants to make their hospital experience caring and as stress free as possible.”

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