Getting here - Supported transport
This page provides you with information on all of the transport options available as well as advice on how to choose the best one for you. You should also read any information with your appointment letter or check with the hospital or doctor.
You have the following options:
- Public transport - bus, train or coach
- Your own car or a lift from family or friends
- Community transport and volunteer car schemes
- A taxi
- NHS supported non emergency patient transport
Set times and dates that suit you. Think ahead, if you are going to a venue for the first time and allow some extra time to park or find the correct department. You can ask for appointments at times to suit the transport options which are available to you and to minimise your costs. Staff will try to accommodate you if possible.
Community transport and voluntary car schemes
NHS supported patient transport
- Patients can make bookings by phone - if possible the patient should make the call, but friends or carers can assist.
- Patients are encouraged to book between 2 weeks and 48 hours ahead of their appointment.
- Patients will be asked a set of questions to assess their eligibility each time they book.
- If appointments are cancelled or changed make sure travel plans are also changed.
- If you wish to appeal against a decision, please ask to speak to the service manager.
Help with health costs
To claim reimbursement, you will need to show proof of benefit entitlement and any valid transport receipts, which should be presented to the cashier at the time of claiming. Without this evidence, reimbursement cannot be made. There are two sites at which you may claim travel costs in person:
General Office – situated in the main entrance on the Wonford Site, and
Exeter Mobility Centre – at the main reception desk.
If you are unable to claim your transport costs in person, you may send an application to the Prescription Pricing Authority, using form HC5(T) available from the above cashier’s offices or you can request one to be sent to you here. Claims must be made within 3 months of the travel date.
If you do not receive any of the above benefits, but you are on a low income and wish to be considered for reimbursement, you should apply to the Prescription Pricing Authority using form HC1 available from the cashier’s offices or request one to be sent to you here. If you have already incurred transport costs, please include claim form HC5(T) with your application.
Further information regarding the new supplier for non-emergency patient transport can be found on the First Care Ambulance website