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Outpatients - If Things Go Wrong

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If you are unhappy or have any questions about your treatment please talk to your nurse or consultant. We want to be able to deal with your worries.

 

You can also speak with our patient advice and liaison service (PALS) when you are in hospital or after you've left. PALS can give you confidential advice, support and information, help you sort out your concerns and guide you through the range of NHS services.

 

PALS is available weekdays 9.30am - 4.30pm. To contact this service:

Making a Complaint

If we cannot resolve your concerns to your satisfaction you may want to make a formal complaint.

We ask you to do this in writing, will investigate your complaint and will advise you of the outcome.

If you make a complaint this will not affect the quality of treatment you receive.

 

You can make a formal complaint in writing to:


Chief Executive
Royal Devon and Exeter NHS Foundation Trust
Barrack Road
Exeter EX2 5DW.

 

Please ask a member of staff for our leaflet showing how we deal with complaints. If you want help writing your complaint, or any other assistance, please contact our complaints manager on (01392) 403915.


Or click here for more information.

 

We are also very keen to hear from you when things have gone well.

 

Call 111 when its less than urgent