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Outpatients - Who Might You See

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You might see different members of staff in the department. All staff should wear a name badge. If you can't see it, ask them to show it to you.

 

The Receptionist

This is the person you tell when you arrive in the department. They will tell you where to wait.

 

Your Consultant

This is the doctor in charge of your care. You will see them or a doctor or nurse who is part of their team. We are happy for a relative or friend to be with you when you see the doctor.

 

The Nurse

The clinic nurse is responsible for running the clinic. If you want to know their name or see them please ask at reception. You might also see a specialist nurse who works with the consultant.

 

Other Staff

You may also see physiotherapists, porters, occupational therapists, dieticians, pharmacists radiographers and medical photographers.

 

If you wish to be cared for by a member of staff who is the same sex as you, please talk to the nurse in charge. We will do our best to meet your wishes.

 

Our housekeeping staff make sure the department is clean. If you have any worries about cleanliness please tell the receptionist.

 

Training Tomorrow's Staff

The RD&E is a teaching hospital so medical students might be with your doctor. We also have other staff in training such as student nurses, physiotherapists and occupational therapists.

 

Students improve their clinical skills by working under the supervision of experienced staff and by having direct contact with patients. We might ask you to agree to be seen by a medical student or other trainee. You can say no and this will not affect the care you receive. If you have any concerns or questions please speak with your doctor or nurse.

 

We might also ask you to take part in a clinical trial or research study. These are important for developing treatments for the future. Again, you can say no and this will not affect the care you receive. Please speak to your nurse if you have any concerns or questions about clinical trials.

 

Call 111 when its less than urgent