RD&E NHS FT - Inpatient Stay - For You and Your Visitors

The hospital has facilities to benefit you and your visitors. These include shops with gifts, flowers, magazines, sweets and books in the main entrance; a cashpoint machine; courtyard garden; pay phones.

Post

There is a postbox in the main hospital entrance. Post is collected at 5.30pm but if you are unable
to get to the postbox, please speak to a member of the ward team. If your family or friends want to send you mail please ask them to address items to you by the name you give us, not by a nickname, and include the name of the ward you are staying on. The address is Barrack Road, Exeter, EX2 5DW.

Laundry

We cannot take care of your personal laundry. Please ask a friend or relative to bring clean clothing for you. If this is difficult, please talk to a member of staff.

Patientline

Each hospital bed has its own telephone, TV and radio service, provided by a company called Patientline. To use the service you buy a card from a vending machine on your ward or in the main entrance next to the shop. Please ask a ward team member for help.

You can use Patientline to phone outside the hospital. You can receive incoming calls through Patientline, but this is a premium rate service. Please call 0800 959 3100 for details of the cost
of Patientline. Alternatively visit www.patientline.co.uk.

You can listen to our hospital radio, Isca Radio, free of charge.

Security

We work in partnership with the Devon and Cornwall police to provide security in the hospital. Please talk to a member of the ward team if you have any concerns about your personal security. They may be able to arrange for you to talk directly with the police officer based in the hospital.

Please do not bring valuables into the hospital because we can’t guarantee their safe-keeping. If you do have to bring valuables please ask a nurse to store them safely for you. Please ensure you get a receipt for your valuables. We are sorry but we cannot accept responsibility for loss or damage to items that were not handed to us for safe-keeping.

If There's a Fire

If there’s a fire please follow the instructions our ward staff give you. If you see a fire or smell smoke, please tell a staff member immediately.

Getting Involved

We want local people to help us plan our services and influence the way we develop in the future. You can do this by:

becoming a member of the RD&E NHS Foundation Trust (NHSFT);
playing a part in our Patient and Public Involvement (PPI) arrangements;
telling our PALS service what you think about us;
becoming a volunteer. Volunteers help in many ways; fundraising, guiding patients around the hospital and ward trolley rounds.

For more information about the NHSFT, the PPI or becoming a volunteer please contact our Health
Information Centre (see page15) or phone (01392) 403977.