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- offer you a clear explanation of your condition. We can arrange language translation if you do not speak English or have hearing problems;
- discuss with you treatments and procedures we recommend and carry out;
- describe the potential benefits and risks of treatment and discuss any alternatives;
- ask you for your fully-informed consent to any operation, procedure or treatment;
- keep the information in your records confidential, in line with the Data Protection Act 1998;
- give you the opportunity to see your patient records if you wish, in line with the Data Protection Act 1998;
- work with other organisations involved in your care and share information about you only for your benefit and as necessary, removing identifying details where we can;
- always treat you with dignity and respect;
- keep your relatives or carers informed of your progress, if you wish;
- welcome comments about our service and deal with your concerns or complaints as quickly as possible.
CLEANLINESS
We pay close attention to cleanliness and infection control standards. We were one of the UK’s first hospitals to implement a campaign to improve hand hygiene. Alcohol gel is available on all beds and easily accessed in other departments. This gel is particularly effective at killing germs on hands. General cleanliness standards are also a priority and are regularly monitored and improved.
Introduction
Your Skin Matters 