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- give us all the necessary information about your condition, symptoms and medication;
- treat our staff with respect;
- help to feed yourself, keep mobile and look after personal hygiene as far as you can;
- organise your transport home if possible. Please speak with a member of the ward team if this is difficult;
- tell us as soon as you can if you cannot come on the date we give you;
- arrange with your family or friends to take care of your personal laundry, if possible.
Help us to Combat Infection
- tell us if you or any of your family has had diarrhoea or vomiting in the 48 hours before admission;
- tell a member of the ward team if your ward, bathroom or equipment is unclean. Discuss all concerns with the matron;
- do not sit on other patients’ beds;
- remind staff if they appear not to have cleaned their hands before touching you;
- always wash your own hands after using the toilet facilities and before eating;
- if you have a wound or a drain or drip, try to avoid touching it. If a dressing is loose or soiled tell one of the nursing staff;
- ask your family and friends not to visit if they are unwell. In particular, if they have had diarrhoea or vomiting they should not visit until they have been well for 48 hours;
- remind visitors to also clean their hands before and after visiting you, and not to sit on your bed or any other bed.
Smoke-Free at the RD&E
Please do not smoke anywhere in the building or in our courtyard gardens. The RD&E grounds, buildings and car parks are totally smoke-free.
We are very keen to help people in their efforts to stop smoking. Why not call the NHS smoking advice service on 0845 111 1142 or see your GP before coming into hospital. The benefits begin the minute you stop smoking. If you need advice while in hospital, please talk to your nurse. Please do not embarrass our staff by asking them to take you outside to smoke. Click here for more information.
Give us your Feedback
Your views about our services are important to us. We want you to feel as comfortable as possible with the treatment we give you. We welcome comments that will help us improve services. This might be something that went well or a concern about the care given.
If you have any questions or concerns about your treatment, whilst you are in hospital or after you have gone home, then please discuss these with the doctor or nurse looking after you. Alternatively you can talk to the senior matron (ask a member of the ward team to contact them for you) and/or the Patient Advice & Liaison Service (PALS).
PALS - Patient Advice & Liaison Service
PALS can offer you confidential advice, information and support about the RD&E. They can help you sort out your concerns and they can guide you through the NHS services. Click here for more information about our PALS service.
Making a Complaint
We will always work hard to resolve your concerns as quickly as possible and to your satisfaction. But if we cannot you may wish to make a formal complaint. We investigate all complaints and we will advise you of the results of our investigation. Click here for more information about our Complaints Service.
We are also very keen to hear from you when things have gone well.
Introduction
Your Skin Matters 