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Inpatient Stay - What We Ask of You

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Smoke-Free at the RD&E

Please do not smoke anywhere in the building or in our courtyard gardens. The RD&E grounds, buildings and car parks are totally smoke-free.

 

We are very keen to help people in their efforts to stop smoking. Why not call the NHS smoking advice service on 0845 111 1142 or see your GP before coming into hospital. The benefits begin the minute you stop smoking. If you need advice while in hospital, please talk to your nurse. Please do not embarrass our staff by asking them to take you outside to smoke. Click here for more information.

 

Give us your Feedback

Your views about our services are important to us. We want you to feel as comfortable as possible with the treatment we give you. We welcome comments that will help us improve services. This might be something that went well or a concern about the care given.

 

If you have any questions or concerns about your treatment, whilst you are in hospital or after you have gone home, then please discuss these with the doctor or nurse looking after you. Alternatively you can talk to the senior matron (ask a member of the ward team to contact them for you) and/or the Patient Advice & Liaison Service (PALS).

 

PALS - Patient Advice & Liaison Service

PALS can offer you confidential advice, information and support about the RD&E. They can help you sort out your concerns and they can guide you through the NHS services.

Click here for more information about our PALS service.

 

Making a Complaint

We will always work hard to resolve your concerns as quickly as possible and to your satisfaction. But if we cannot you may wish to make a formal complaint. We investigate all complaints and we will advise you of the results of our investigation.

Click here for more information about our Complaints Service.

 

We are also very keen to hear from you when things have gone well.