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Here to Help - Patient Advice and Liaison Service (PALS)

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We’re here to help

As a patient, relative or carer you might want to be able to turn to someone here at the RD&E for help, advice or support. This is where our patient advice and liaison service – PALS for short – comes in.

PALS is based here at the RD&E to:

Our PALS team offers practical advice and support about the RD&E and can point you in the right direction for the information or services you need.
We can liaise with other hospital staff and with relevant organisations where appropriate to arrange an immediate or prompt solution.
We believe that by responding quickly and sensitively we can often deal with a situation to the satisfaction of all concerned.
PALS will also feed your views back into the system, helping the RD&E to see things from your perspective and improve services in response to your feedback.

Our PALS service is available to anyone using the RD&E’s services, including our hospitals at Wonford, Exeter Mobility Centre and the Mardon Centre.
PALS staff are happy to discuss your concerns over the phone or see patients at any of the RD&E sites. Arrangements can be made for this by phoning 01392 40 2093
PALS is available Monday to Friday from 9:30am to 4.30pm.
To contact PALS you can:

 

PALS Leaflets

Patient Advice and Liaison Service, we're here to help.

A young person's guide to PALS leaflet

Link to NHS Choices PALS Information