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We’re here to help
As a patient, relative or carer you might want to be able to turn to someone here at the RD&E for help, advice or support. This is where our patient advice and liaison service – PALS for short – comes in.
PALS is based here at the RD&E to:
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Offer you confidential advice, support and information.
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Help you sort out your concerns about our services.
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Guide you through the range of different NHS services that are available.
Our PALS team offers practical advice and support about the RD&E and can point you in the right direction for the information or services you need.
We can liaise with other hospital staff and with relevant organisations where appropriate to arrange an immediate or prompt solution.
We believe that by responding quickly and sensitively we can often deal with a situation to the satisfaction of all concerned.
PALS will also feed your views back into the system, helping the RD&E to see things from your perspective and improve services in response to your feedback.
Our PALS service is available to anyone using the RD&E’s services, including our hospitals at Wonford, Exeter Mobility Centre and the Mardon Centre.
PALS staff are happy to discuss your concerns over the phone or see patients at any of the RD&E sites. Arrangements can be made for this by phoning 01392 40 2093
PALS is available Monday to Friday from 9:30am to 4.30pm.
To contact PALS you can:
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Phone: 01392 402093
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Fax: 01392 40 3908
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Email: rde-tr.PALS@nhs.net
PALS Leaflets
A young person's guide to PALS leaflet
Introduction