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Here to Help - Feedback and comments

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Your feedback matters

We want to know what you think about our services. We are committed to listening to everything that you have to say about your experiences at the RD&E, the good and the bad, and will do our best to make changes if you think we could have done better.


Positive feedback
Our vision is to provide safe, high quality, seamless services delivered with courtesy and respect. We work hard to live up to this and provide the highest possible standards of care. So if you have had a good experience at the RD&E then please let us know. Telling us what went really well can have a really positive impact on our teams and will ensure they carry on providing high quality and compassionate care every day.


To send us your positive feedback, please email rde-tr.Positivefeedback@nhs.net or contact 01392 402093.


Getting things right
If you have any questions or concerns about any aspect of your treatment or care please talk to us about them. If you are unhappy or unsure in any way we want to be able to deal with your worries. Please talk to your nurse, ward manager, ward matron or consultant. We will try to put your mind at rest and your feedback can help us to improve our services.


Making a complaint
We will always work hard to resolve your concerns as quickly as possible and to your satisfaction. But if we cannot you may wish to make a formal complaint. We investigate all complaints and we will advise you of the results of our investigation. We aim to respond in a positive way as your views and experiences will help us provide a better service for our patients and relatives in the future.


There is an independent body set up to assist patients and relatives who want to complain about any aspect the NHS.  The Independent Health Complaints Advocacy Service (IHCA) offers free, impartial and confidential advice on making a complaint. They will, if required, complain on your behalf and will provide assistance with all stages of the complaint process. Their contact number is: 03003435707 and you will be directed to a local office.


We have a Learning Disability Liaison Nurse who is available 8am – 4pm Monday to Friday. The Liaison Nurse can make sure you and the person you care for have access to all the information you need if you want to complain about any aspect of the treatment or service received.  IHCA can also assist you in making a complaint.

 

If you wish to raise any concerns with us you can e-mail us on rde-tr.PALS@nhs.net or rde-tr.complaints@nhs.net or ring us on 01392 402093. 

 

Alternatively you can write to us at: Patient Advice and Liaison Service, Royal Devon & Exeter Hospital (Wonford), Barrack Road, Exeter EX2 5DW.


Link to the Complaints Policy


Click here to view the RD&E leaflet: 'Patient Advice and Liason Service, we're here to help.'