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Getting things right
If you have any questions or concerns about any aspect of your treatment or care please talk to us about them. If you are unhappy or unsure in any way we want to be able to deal with your worries. Please talk to your nurse, ward manager, ward matron or consultant. We will try to put your mind at rest and your feedback can help us to improve our services.
Making a complaint
We will always work hard to resolve your concerns as quickly as possible and to your satisfaction. But if we cannot you may wish to make a formal complaint. We investigate all complaints and we will advise you of the results of our investigation. We aim to respond in a positive way and can reassure you that making a complaint will not affect the quality of any treatment we offer you. You will not be discriminated against if you make a complaint as your views and experiences are important to us and will help us to provide a better service for our patients and relatives in the future. Please let us know if you feel your care and treatment has been affected in anyway. If you want help writing your complaint, or any other assistance, please contact our complaints manager on (01392) 403915 or email:rde-tr.Complaints@nhs.net Our complaints leaflet can be viewed below.
There is an independent body set up to assist patients and relatives who want to complain about any aspect of the services offered by the NHS. This is the Independent Complaints Advocacy Service (ICAS). ICAS offer free, impartial and confidential advice on making a complaint. They will, if required, complain on your behalf and will provide assistance with all stages of the complaint process. Their contact number is: 0845 120 3782 and you will be directed to a local office.
We have a Learning Disability Liaison Nurse who is available 8am – 4pm Monday to Friday. The Liaison Nurse can make sure you and the person you care for have access to all the information you need if you want to complain about any aspect of the treatment or service received. ICAS can also assist you in making a complaint.
Please make a formal complaint in writing to: Chief Executive, Royal Devon and Exeter NHS Foundation Trust, Barrack Road, Exeter EX2 5DW.
We are also very keen to hear from you when things have gone well.
Introduction