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How to Contact Us

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To contact a ward, consultant secretary or an individual service, please see our services section.

 

For general enquiries, please call our main hospital switchboard on 01392 411611, available 24 hours a day.

 

Your feedback matters

Our vision is to provide safe, high quality, seamless services delivered with courtesy and respect. We work hard to live up to this and provide the highest possible standards of care. If you have any questions or concerns about any aspect of your treatment or care please talk to us about them. If you are unhappy or unsure in any way we want to be able to deal with your worries.

 

How to give us positive feedback

 

Our vision is to provide safe, high quality, seamless services delivered with courtesy and respect. We work hard to live up to this and provide the highest possible standards of care. So if you have had a good experience at the RD&E then please let us know. Telling us what went really well can have a really positive impact on our teams and will ensure they carry on providing high quality and compassionate care every day.


To send us your positive feedback, please email
rde-tr.positivefeedback@nhs.net or contact 01392 402093.

 

How to make a complaint

 

How to make a complaint

We will always work hard to resolve your concerns as quickly as possible and to your satisfaction. But if we cannot you may wish to make a formal complaint. We investigate all complaints and we will advise you of the results of our investigation. We aim to respond in a positive way as your views and experiences will help us provide a better service for our patients and relatives in the future.

 

Email

You can email our Patient and Family Experience Team office on

rde-tr.pals@nhs.net.

 

Phone

You can call us on 01392 402093.

 

By Letter

Patient Advice and Liaison Service, Royal Devon & Exeter Hospital (Wonford), Barrack Road, Exeter EX2 5DW.

 

Independent Health Complaints Advocacy

If you need help making a complaint there is an independent advocacy service which offers free, impartial and confidential advice.

 

Telephone: 0300 343 5707

Website: www.seap.org.uk

Email: info@seap.org.uk

 

For more information please see our feedback section.

 

 

Media

 

All media enquiries should be directed to our Communications Team on 01392 402833 or 01392 406941 or rde-tr.rdecomms@nhs.net. Outside of office hours, the on-call Press Officer will deal with any urgent enquiries and can be contacted through the hospital switchboard on 01392 411611, please ask for the duty manager.

 

Work Experience

 

The RD&E welcomes people looking for work experience but as a busy Acute Hospital Trust we have a duty to ensure patients receive a high level of appropriate care so this puts some limits on the range of opportunities we can offer.

 

To find out more about individual work placements please contact our Work Experience Administrator in the Vocational Education Team on 01392 408132.

 

For more information about our work experience options please see our work experience section.

 

Volunteering

 

If you are interested in volunteering at the RD&E please call 01392 402080 or email: rde-tr.volunteers@nhs.net.

 

For more information about our volunteer opportunities please see our volunteers section.

 

Accessing your medical records

 

The Trustís Information Governance Team processes all such requests. You contact them by telephone on 01392 402623, or by email to rde-tr.igsupportteam@nhs.net.

 

For more information about accessing your medical records please see the information governance section.

 

Freedom of Information Requests (FOI)

 

The Freedom of Information Act 2000 provides members of public with the right to request recorded information from public bodies. The Act stipulates that you must put your request in writing and provide us with your name and a correspondence address. Please be as clear and as specific as possible about the information you want.

 

You may submit your request via email, to rde-tr.foi@nhs.net, or by post to:

 

Information Governance Office
Q109
Royal Devon and Exeter Hospital
Barrack Road
EXETER
EX2 5DW

 

Human Resources and Recruitment

 

For more information about Human Resources or working at the RD&E please contact the HR Helpdesk: 01392 406960.

 

General Enquiries

For general enquiries, comments and information not mentioned above please email rde-tr.webomments@nhs.net.